Last Updated On 27-May-2025
Effective Date 27-May-2025
Privacy Policy
This Privacy Policy describes the policies of Solid Wood Builds, Amersveldestraat 192, East Flanders 8610, Belgium, email: info@solidwoodbuilds.com, phone: 0472 33 07 54, regarding the collection, use and disclosure of your information that we collect when you use our website (https://solidwoodbuilds.com) (the “Service”).
By accessing or using the Service, you agree to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this, please do not use the Service.
We reserve the right to change this Privacy Policy at any time without prior notice. The amended Privacy Policy will be posted on the Service. The revised policy takes effect 180 days after posting, and your continued use of the Service after that period means that you agree to the amended Privacy Policy. We therefore recommend that you review this page regularly.
Information we collect:
We collect and process the following personal data about you:
- Name
- Email address
- Phone number
- Address
- Payment information
How we collect your information:
We collect/receive information about you in the following ways:
- When a user fills in the registration form or otherwise submits personal data
- When interacting with the website
- From public sources
How we use your information:
We use the information we collect about you for the following purposes:
- Creating a user account
- Processing payments
- Administrative purposes
- Managing customer orders
- Managing user accounts
If we want to use your information for another purpose, we will first ask for your consent and will only use this information once we have received that consent, and solely for the purpose(s) for which the consent was given, unless the law requires otherwise.
How we share your information:
We will not transfer your personal data to third parties without your consent, except in the limited cases described below:
- Advertising services
- Analytics and statistics services
- Payment collection services
- Data collection and processing
We require these third parties to use the transferred personal data only for the purpose for which it was provided, and not to retain it any longer than necessary to fulfil that purpose.
We may also disclose your personal data in the following cases:
- To comply with applicable laws, regulations, court orders or other legal procedures;
- To enforce our agreements with you, including this privacy policy;
- To respond to claims that your use of the Service infringes the rights of third parties.
If the Service or our company is acquired by or merges with another company, your data will be one of the transferred assets.
Retention of your data:
We retain your personal data with us for 90 days to 2 years after you terminate your account, or for as long as necessary to fulfil the purposes set out in this Privacy Policy. In some cases we may retain certain information for longer, for example to meet legal obligations or to enforce our rights or prevent fraud.
Anonymised and aggregated information, which does not identify you (directly or indirectly), may be retained indefinitely.
Your rights:
Depending on the applicable law, you may have the right to access, correct or delete your personal data, to receive a copy of your data, to restrict or object to processing, to transfer data to another party, to withdraw previously given consent, to lodge a complaint with a supervisory authority, and other rights arising from the law.
To exercise these rights, you can contact us at: info@solidwoodbuilds.com. We will respond to your request in accordance with the applicable law.
You can also opt out of direct marketing or profiling for marketing purposes by emailing us at the address above.
Please note: If you do not allow us to collect or process the necessary personal data, or you withdraw your consent, you may not be able to access or use certain services for which this information is required.
Cookies, etc.:
For more information about our use of cookies and your choices regarding these technologies, please refer to our Cookie Policy.
Security:
The security of your data is important to us. We take reasonable security measures to prevent loss, misuse or unauthorised alteration of data under our control.
Please note, however, that no system is 100% secure. We therefore cannot guarantee the absolute security of data you transmit to us; you do so at your own risk.
Grievance Officer / Data Protection Officer:
If you have questions or concerns about the processing of your personal data, you can contact our grievance officer at:
Solid Wood Builds, Amersveldestraat 192
Email: info@solidwoodbuilds.com
We will address your concerns in accordance with the applicable law.